Too many unused phones and tablets in your office?

Get rid of them and get paid the easy way!

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Benefits

We’ve got the experience

10 years in the business and over 600,000 phones transacted, you can trust you’re in good hands.

No Logistic Charges

Make more from your old devices as our services do not come with any additional costs.

Hassle-free Process

Sit back and relax as we assist you with the valuation, logistics and more.

Fast Payout

Forget about waiting nervously for payments to go through. We pay you within 48 hours.

Secure Data Erasure

Every devices is industrial wiped by our professionals.

Hard to Beat Prices

You can be confident that our quotes are consistent, accurate and hard to beat.

All Conditions Accepted

Over 1,500 models in all conditions accepted

Steps (6-1000 devices)

Step 1

Submit excel file template based on grading guideline

Step 2

Choose pick up or drop-off your devices

Step 3

Our QC performs assessment

Step 4

Approve Purchase Order

Step 5

Receive your payment

Grading Guideline

GRADING STANDARD	GRADE A	GRADE B	GRADE C	GRADE D	GRADE U	Remark
Functionality	Fully Functional	Fully Functional	Minor Functional Defects (i.e buttons, speakers, microphone, battery)	Major Functional Defects (Motherboard issues, major LCD, camera faulty)	Undefined	Would include but not limited to the following:Power On, touchscreen, sensor (gyroscope, proximity), vibrator, storage, battery, buttons, speakers, microphone, GSM connectivity, WiFi, BlueTooth, GPS, NFC, Camera (auto-focus).
Physical Body Conditions	Close to flawless, Signs of gently used Micro scratches No deep scratches Barely noticeable at first sight	Noticeable scratches, dings, dents at first sight May have major scratches Signs of well-used	All cosmetic conditions, including cracked body and housing, cracked camera lens	All cosmetic conditions including, back cover, Missing parts (i.e button screw, spen)	Undefined	Would include but not limited to the following:Physical / Cosmetics Condition
Housing	Minor scratches on the frame	Major scratches, Minor dings/dents, Minor discolourations	Major Scratches, Minor dings/dents, Heavy discolouration, Engraved, Back cover spots	All housing conditions including major bent	Undefined	Would include but not limited to the following: Physical / Housing Condition
LCD Conditions	Like new, Minor scratches	Moderate amount of minor scratches Major scratches Not visible when screen is turned on	Cracked Screen, Loose LCD, Chipped screen, Screen Bubble	All LCD conditions including Non-original LCD, Camera	Undefined	Would include but not limited to the following: Device glass (front/back) LCD display, Device body (side/back)

Detail Category	Description	Grade A
Screen	Flawless
	2-3 Minor Scratches
	Heavy Scratches
	Cracked
	Has LCD lines,burns,shadow or dead pixels
	Not Working
Body	Flawless
	2-3 Minor Scratches
	Heavy Scratches
	Dented
	Cracked
Others	Cannot unlock device (Password, Find my iPhone, Apple ID, Remote management lock)
	Bloated Battery
	Device cannot turn on
	Device cannot datawipe
	Non-Genuine Parts (Only for Apple devices)
	Faulty Home and Power Button
	Face ID/Fingerprint not working
	Speakers,microphone,buttons,Wifi,Bluetooth not working
	Front or back camera not working
	Liquid damage
	Ghost touch
	Stolen device	Not Acceptable

FAQs

Order

Initial trade-in quotation is the maximum trade-in value the customer can get for a particular phone unit. It is set based on the current market value. Final trade-in quotation is the phone’s actual value after the actual phone assessment.

You will be contacted by our customer service within 24 hours upon placement of trade-in order on a weekday. Weekend orders shall be contacted on the next working day.

Your trade-in payment will be credited into your bank account upon confirmation on the final quotation and within 48 hour after collection of your trade-in device.

Your trade-in status will be showing on the EBBTI dashboard, you can track next action items from your Enterprise trade in account.

If you haven’t dropped off or shipped your device, you can cancel your trade-in by simply keeping your device.

If you’ve already sent us your device, the trade-in can’t be cancelled. If you receive a revised trade-in value after the inspection of your device which is lower than your originally quoted value, you can then choose to reject it.

Follow the instructions included in your trade-in guidelines. It explains how to prepare, pack, and ship your device.

Keep in mind that the estimated trade-in value is valid for 14 days, and we encourage you to send the device to us within this time frame to ensure that you get this value. Recycled devices should be sent back as soon as possible, at a time that’s convenient for you.

No, there is no proof of purchase required to trade in a device with Samsung Trade In.

Howerver, you will need to provide the necessray proof upon SHOT check disclaimer.(Only pplicable for Singapore)

Device

Before finalizing the trade-in transaction.

Yes, provided that it is not Geo Locked.

Device must be reset 1 or 2 days prior to the old device pickup schedule. Remember that all logged in account should be logged-out first and all security locks must be deactivated.

You may trade-in from 6 up to 1,000 phone or tablet per transaction.

Only smartphones, tablets and wearbles are accepted for Enterprise trade-in
You must be the legal owner of the trade-in device.
Your trade-in device must not be tied to any existing contract with Telcos.
The phone or tablet must not be network and IMEI blocked, reported as stolen or counterfeit.
We only accept devices that are unlocked from Google ID and Samsung ID removed.

Yes, we accept defective smartphone or tablet as long as you matching to the grading guidelines and complete the manual diagnostic process. Price quotation would differ depending on the defects of your device.

Please contact support for further assistance at bbti.support@compasia.com

No, you do not need to include accessories. If you choose to include any, we will recycle them for you.

General Questions

Enterprise trade in is the first web application in Malaysia which allows you to get an accurate quotation for your used smartphone or tablet within 48 Hours. Our friendly courier will pick-up your smartphone or tablet bulk at a location of your convenience and payment is paid into your bank account after order confirmed!

Customer will receive a special bulk trade in prices in the checkout and sell of up to 1,000 devices at one go. It’s our trade-in and recycling program that’s good for you and the planet.

By referring to the consumer step, firstly browse through our grading guidelines. Select Enterprise Trade-in to initiate the process. Secondly, have the device you want traded in evaluated by downloading the template provided. Upload the assessment template file and receive a quote. Make sure that the unit to be traded in is available when collection happen. Make sure also that the device condition has not changed from the date of evaluation. Otherwise, the final pricing quote will also chage accordingly. Complete your order and receive your payment.

We accept all Samsung devices except for old devices with an outdated OS (Operating System) version 6.0 version and below.

Enterprise Order ID is the unique transaction reference number of the trade-in like MYCA12000XXXX.

Enterprise Trade-ID (EID) is the unique transaction reference number of the trade-in.

Enterprise Trade-ID (EID) will be provided by CompAsia after the successful upload submission.

Your device will undergo a Data Erasure process (complies with International Standard DoD 5220.22-M) to ensure all data is permanently deleted and unrecoverable.
Any personal data left in the device will not be recoverable.

Your traded-in device will be refurbished, recycled or resold.

Walk-in to CompAsia HQ
Call Customer Service Centre at 0186692697
WhatsApp at +Whatsapp: 0178800684
Email us at bbti.support@compasia.com

Generally it takes 1 weeks. But the sooner we receive your device, the sooner we can verify its condition and process the final evaluation and final quotation.

Before you send us your device, we’ll tell you how to back up and erase all of your data. This will ensure that all of your personal information is completely removed from your device before you trade it in or recycle it.

Partners

10 years in the industry

CompAsia Sdn Bhd

Unit 2.02, Level 2, Wisma Academy,
No. 4A, Jalan 19/1, 46300 Petaling Jaya,
Selangor, Malaysia

Call Customer Service Centre

+6018 6692697

Terms and Conditions

This Trade-in service is provided by CompAsia as an independent third party, and is subject to the following General Terms and Conditions and the Trade-In Terms and Condition by CompAsia (Appendix A) which shall be complied with by the customer (this “Terms and Conditions”).

General Terms and Conditions:

“CompAsia” shall mean CompAsia Sdn Bhd (Company No.: 1006653-T).
“Customer” “You” “Your” or “Yourself” shall mean the corporate customers or the person in charge of the respective corporate entity who intends to perform the trade-in of devices with CompAsia.
To be eligible for the trade-in service, the Customer acknowledges that their device must meet the criteria set out by CompAsia in Appendix A
By participating in this service, the Customer fully and unconditionally agrees to and accepts this Terms and Conditions.
CompAsia shall not be liable for any loss or damage whatsoever which is suffered (including but not limited to indirect or consequential loss) or for personal injury which is suffered or sustained by the Customer or any other persons, as a result of participating in the program.
By providing CompAsia with Your personal data, the Customer is indicating that he/she has read, understood and agreed that Your personal data will be recorded, stored or otherwise processed in accordance with CompAsia’s privacy policy (as may be applicable).
The CompAsia trade-in pricing, trade-in quotation and the final trade-in quotation are fully underwritten by CompAsia.
This Terms and Conditions are governed by the laws of Malaysia and disputes directly or indirectly arising from this Terms and Conditions and/or this offer shall be referred to the exclusive jurisdiction of the courts of Malaysia.

Appendix A.
Trade-in Terms and Conditions – By CompAsia

CompAsia as the platform of web and app based device diagnostic tools whereby the backend administrative management portals is operated by CompAsia Sdn Bhd (Company No.: 1006653-T). Below are the terms and conditions in concerned;

CompAsia reserves the right to refuse purchase of some or all devices, or to limit the number of purchases at its sole discretion.
You confirm that you are the legal owner of the device.
You must be 18 years or above to be eligible to trade-in your devices with CompAsia.
All the logos, texts, graphics, button icons, images, digital downloads, data compilations and software are the exclusive property of CompAsia.
By providing CompAsia your mobile number, you grant CompAsia permission contact you through voice calls, text messages, pre-recorded voice and/or automatic telephone for the purpose of processing order, providing information, offers, updates, announcements or advertisements.
You agree and acknowledge that the ownership of the trade-in devices shall be transferred to CompAsia once payment is made to you.
Devices quoted values offered by CompAsia are subject to changes without any prior notice made to you.
The erasure of the data stored in your devices as specified above will be performed by CompAsia in its best endeavours and you will not be able to hold CompAsia liable for any failure, inaction or omission of any part of data erasure originates by the Company’s supplier or Original Equipment Manufacturer ("OEM").
The terms and conditions of CompAsia, may change at any time at our sole discretion without any prior notice to you. Hence, it is your responsibility to keep yourself updated with the new terms and conditions. Each order shall be governed by the terms and conditions applicable at that time. Any losses incurred by you due to your failure to keep yourself updated with the new terms and conditions shall be borne by you and we shall not be liable to for the same.
You agree and acknowledge that by sending your devices to CompAsia, you agree to release us from any claims, losses or damages that may arise with respect to it, including any claims related to the ownership of the device and any data stored in it. Any data stored or contained in your device (whether in the form of personal details, SMS, photos, games, songs or other data not specifically defined herein) will be erased by the Company and we will not be responsible for any losses incurred by you due to the removal or loss of any such data.
Blacklisted devices: When placing an order on CompAsia for selling your devices, you are deemed as its legal owner. In the event such are found to be blacklisted devices, you will be liable to make a full refund of the devices value to CompAsia including but not limited to the operation cost incurred by CompAsia during the collection of your devices within seven (7) working days. Failure to do so, CompAsia will proceed with the necessary legal action without any reference made to you for which you shall be further liable to the necessary costs to be incurred.
All personal device locks (PIN, passcode, fingerprint, facial) and accounts (iCloud, Find my iPhone, Google, Samsung) must be removed by You during or before the device collection by CompAsia’s personnel. Any locked devices will not be accepted. The devices which are traded-in, shall be removed from any MDM lock by You. In the event that, any devices which the MDM lock is not removed, CompAsia either will not collect the devices from You or if the MDM lock is only detected during/after the collection, CompAsia will not accept the devices for the trade-in and the device will be returned to You within the promised service landing agreement between CompAsia and You.

GRADING STANDARD	GRADE A	GRADE B	GRADE C	GRADE D	GRADE E	GRADE U	Remarks
Functionality	Fully Functional	Fully Functional	Fully Functional	Fully Functional	Functional Defects	Undefined	Would include but not limited to the following:Power On, touchscreen, sensor (gyroscope, proximity), vibrator, storage, battery, buttons, speakers, microphone, GSM connectivity, WiFi, BlueTooth, GPS, NFC, Camera (auto-focus).
Physical Body Conditions	Close to flawless, like a brand new	Minor scratches and blemishes	Noticeable dents, scratches and blemishes	Cracks, dents, scratches and blemishes	N/A	Undefined	Would include but not limited to the following:Physical / Cosmetics Condition
LCD Conditions	Close to flawless, like a brand new	Minor scratches and blemishes	Noticeable dents, scratches and blemishes	Cracks, dents, scratches and blemishes	N/A	Undefined	Would include but not limited to the following: Device glass (front/back), LCD display, Device body (side/back)

The estimated trade-in prices stated are for fully functional devices of Grade A standard.
To get an accurate trade-in price quotation, please download the CompAsia and go through the full diagnostics.
The actual trade-in price quotation shall be computed according to the types and quantity of defects found.
During the device collection, should the CompAsia’s personnel find any mismatch between the actual and declared condition of the device, a revised trade-in quotation will be offered.
If You are agreeable, the trade-in transaction shall be completed with this revised trade-in quotation. Otherwise, the devices will not be collected.

Too many unused phones and tablets in your office?

Benefits

We’ve got the experience

No Logistic Charges

Hassle-free Process

Fast Payout

Secure Data Erasure

Hard to Beat Prices

All Conditions Accepted

Steps (6-1000 devices)

Step 1

Submit excel file template based on grading guideline

Step 2

Choose pick up or drop-off your devices

Step 3

Our QC performs assessment

Step 4

Approve Purchase Order

Step 5

Receive your payment

Grading Guideline

FAQs

Order

What is the difference between initial trade-in quotation and final trade-in quotation?

How soon will my pick-up be scheduled?

How do I get my trade-in payment?

Is there a way to track my trade-in status?

Can I cancel a trade-in?

How do I pack my device for trade-in, and how quickly should I send it to CompAsia?

Do I have to provide proof of purchase for the device I trade in?

Device

When should logged-in accounts such as Samsung ID/Google ID be logged out?

Are customers allowed to trade-in devices purchase from other country?

When should the factory resetting be done?

How many phone or tablet can I trade-in?

What are the prerequisites for Enterprise trade-in?

My device is defective, can I trade-in with Enterprise Trade In?

What if my trade-in device is not listed in the “Enterprise Trade In” App?

Do I have to include accessories like chargers and cables?

General Questions

What is Enterprise trade-in ?

How can I avail of the CompAsia Bulk trade-in?

Can you walk me through how to process my trade-in order?

All phones eligible for trade in?

What is Enterprise Order ID?

What is Enterprise trade ID (EID)?

How I can get the Enterprise trade ID?

What happens to the data on my traded-in devices?

What happens to my traded-in device?

Who can I reach out to for trade-in inquiries with Enterprise Trade In?

How long does the Enterprise trade-in process take?

Is my company or personal data safe?

Partners